The Consumer Protection Act 2019 establishes a three tier redressal system at district state and national levels ensuring consumer rights protection through quasi judicial mechanisms.

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• The Consumer Protection Act, 2019 provides a three tier structure including District State and National Consumer Disputes Redressal Commissions for effective grievance redressal
• The National Consumer Disputes Redressal Commission consists of a President and 4 to 11 members appointed by central government with at least one woman member mandatory
• Appointment of President and members is done by central government based on recommendations of a selection committee headed by Chief Justice of India or Supreme Court judge nominee
• The tenure of President and members is 4 years or until attaining age of 70 years for President and 67 years for members whichever occurs earlier
• National Commission has pecuniary jurisdiction above 2 crores appellate authority over State Commissions and revisional powers to review jurisdictional errors or irregularities in decisions
• The State Consumer Disputes Redressal Commission handles cases between 50 lakhs and 2 crores and hears appeals against District Commission decisions within prescribed timelines
• The District Consumer Disputes Redressal Commission entertains complaints up to 50 lakhs and functions at district level ensuring accessible consumer dispute resolution
• The Central Consumer Protection Authority regulates unfair trade practices misleading advertisements and protects consumer rights while supporting enforcement under the 2019 Act